New Mobile Smartphones and Tablets drive Far more Income in Delivery and Field Services

With mobile communications and laptop or computer software program, fuel oil dealers can automate significantly of their delivery and management processes to improve efficiency and productivity. Implementing such technologies also accelerates the invoicing course of action, which can be a boon towards the bottom line.

Digital Dispatcher

Digital Dispatcher is marketed as an affordable option, the company’s literature says, because there is certainly “no massive hardware investment. Most customers already possess the cell phones, computer systems and also other hardware tools necessary to implement the system.”

“We typically make use of the cellular phone network as well as the mobile phone itself as the field mobile device, which you may choose up at the neighborhood Verizon, Sprint or AT&T store,” said Tom Duffey of Digital Dispatcher, based in Jenkintown, Pa. “That’s our point of differentiation. Smart phones and rugged tablets are very cheap. You could get a rugged tablet for under $200.” In comparison, ruggedized handheld computers and ruggedized laptops cost thousands of dollars, Duffey pointed out.

Learn more here on fuel delivery automation.

Digital Dispatcher includes a full back office suite, which interfaces with customer accounting computer software. This includes a fuel delivery field management solution for home heating oil deliveries, which features a comprehensive interface to existing customer accounting software program packages.

For example, Duffey said, work orders are picked up by the Digital Dispatcher program, working in conjunction with the accounting software program. The Digital Dispatcher program features tools to help execute those work orders, including route optimization, which is growing increasingly useful, Duffey said. “There are a lot of companies that are doing additional same day, will-call deliveries in addition to the pre-defined routes,” he said, and Digital Dispatch is especially suited for that scenario. What would typically involve “a cumbersome, labor-intensive voice communication between the dispatcher and a driver in the field might be managed with a couple of clicks of a mouse,” Duffey said.

The technique also makes use of a Bluetooth connection in the field to interface with electronic registers on the oil trucks, and printers to print reports and delivery tickets.
In addition to fuel delivery field management software program, Digital Dispatcher offers software for managing oil burner and air conditioning service departments and their technicians in the field.


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